All sales are final.
I don't offer refunds. So here's why, and what I commit to in return.
EFFECTIVE NOVEMBER 6, 2026
The short version
All sales are final. Fees are non-refundable on any program, coaching engagement, workshop, or product, whether you paid in full or chose a monthly plan.
Why I work this way
So this isn't a finance policy. It's part of the coaching.
Deciding to start is where the work begins. If you're in, you're in. That decision is the filter, and it protects the commitment you're making to yourself.
What I've seen, over and over, is that people make the most progress when they're challenged, not when the exit is easy. When there's a back door, the hard weeks become the reason to leave. When there isn't one, the hard weeks become the work.
What I commit to
- I show up fully, prepared and present, for every session we have.
- I tell you the truth, including the parts that are hard to hear.
- I hold you to what you said you wanted, even on the weeks you'd rather I didn't.
And I'll ask the same of you: play full out, and take 100% responsibility for what you create.
Missed sessions
If you can't make a session, let me know before it starts to request an excused absence. A session missed without a heads-up is forfeited, and a forfeited session isn't made up or refunded.
Pausing
Life happens. If something bigger comes up, like a health issue or a family emergency, your coaching can be postponed for up to six months. A pause moves your remaining sessions later. It doesn't turn into a refund.
Ending early
Either of us can end a coaching engagement at any time with written notice, so you're never trapped. Ending early doesn't turn into a refund.
Payment plans
Payment plans are charged automatically on the agreed schedule. If a payment is late, sessions may be postponed until it's resolved.
Navigator Crew
Navigator Crew has its own terms and guarantee. See navigatorcrew.us/refunds.
Your agreement comes first
If you've signed an individual coaching agreement with me, its terms govern wherever they differ from this page.
Questions
Email me at Info@TonyBushong.com. I read every message myself.